Privacy Policy

BIONIC EMS is the data controller for the processing of your personal data under this policy.

• Company: BIONIC EMS
• Address: Regeringsgatan 52-54, 111 56 Stockholm
• Email: hello@bionicems.se
• Website: bionicems.se

We may collect the following types of personal data:

• Contact information: Name, email address and phone number that you provide through our contact form.
• Booking information: Information you provide when booking trial sessions or memberships through Mana (getmana.app), such as name, contact details and booking history.
• Chat conversations: Messages you send through our chatbot Petra (aipetra.lovable.app) to get answers about our services.
• Technical data: Anonymous usage statistics collected via Plausible Analytics (page views, device, browser). This data is fully anonymized and contains no personal data.

We use your personal data to:

• Manage bookings and memberships
• Respond to inquiries via contact form and chat
• Improve our website and services
• Send relevant information about your bookings

We never sell your personal data to third parties. We only share data with services necessary to deliver our services (see Third-Party Providers below).

Our website uses the following services for analytics and tracking:

• Google Tag Manager (GTM-5JFS85X4): Used to manage tracking scripts on the website. GTM itself does not store cookies but may load services that do.
• Plausible Analytics: A privacy-focused web analytics service that does not use cookies and does not collect personal data. All data is anonymized and aggregated.

You can manage cookies at any time through your browser settings.

We use the following third-party providers that may process personal data:

• Mana (getmana.app): Booking system for trial sessions and memberships. Mana processes your booking and contact information according to their own terms.
• Petra chatbot (aipetra.lovable.app): AI-powered chatbot embedded on the website to answer questions. Messages you send are processed to provide relevant answers.
• Google Tag Manager: Tag management for website analytics.
• Plausible Analytics: Anonymized web statistics without personal data.

Under the EU General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: You can request to know what personal data we hold about you.
• Right to rectification: You can request that incorrect data be corrected.
• Right to erasure: You can request that we delete your personal data.
• Right to data portability: You can request your data in a machine-readable format.
• Right to object: You can object to the processing of your personal data.
• Right to restriction: You can request that the processing of your data be restricted.

To exercise any of these rights, contact us at hello@bionicems.se. We will respond to your request within 30 days.

If you believe we are processing your personal data incorrectly, you have the right to file a complaint with the Swedish Authority for Privacy Protection (IMY).

Do you have questions about how we handle your personal data or want to exercise your rights? Contact us:

• Email: hello@bionicems.se
• Address: BIONIC EMS, Regeringsgatan 52-54, 111 56 Stockholm

We may update this privacy policy. In case of significant changes, we will inform you on our website. We recommend that you regularly check this page for any updates.

Last updated: 7 March 2026